Returns / Exchanges
We hope you love your new wig, but if for some reason the item is unsuitable we accept returns under the following conditions only:
- The items are in un-opened and their original condition. *Braid Hair Extensions and Capsule Wig Units must be in their product packaging.*
- The return is within 14 days of receipt.
- You have an order number and have contacted us prior to return shipping.
- The goods arrive and are in the conditions specified.
- Return shipping costs is at the customers expense.
All items purchased from the clearance sale or product samples are final and we will not accept returns.
Order shipping fees will not be refunded.
*HUMAN HAIR WIG RETURNS*
Human Hair units are custom made to order, if you no longer want the item - or cancel the order outside of a 24hr window, there will be a 20% deduction from your refund. This is to cover the hours spent working on your custom unit.
If your item meets the conditions above, you may be eligible for a refund, and the refund will be returned via your original payment method.
The refund will exclude delivery costs for the original order.
How to make the return:
If you wish to return an item please email email@example.com with the following information:
The name you ordered under
- Your order number
- Items you are returning
- Reason for Return
We will provide the return shipping address once your return is confirmed.
Items that have been damaged are eligible for an exchange, and upon receipt of the original item, an exchange will be sent.
When the goods are received, a refund will be applied to the original order for the shipping costs incurred in the exchange.
Please contact firstname.lastname@example.org for your exchange.