FAQ's

Please read Hella Heels Do's and Don'ts:

Find out about Buy now, pay later, (UK.)

Sales

Sale codes can only be applied for the sale period. Codes and discounts cannot be applied retrospectively. 

In sale periods some discount codes will be deactivated. 

All Gift cards can of course still be used. 

If I have Pre-Ordered an item when should I expect it to arrive?

Expected delivery times for pre-orders are different for each product. Please check the product's description for the correct information.

Pre-orders can be early or late by a few weeks - but don't worry you will get your babies soon!

From placing my order how long does it take to ship?

We aim to pack and ship your orders within 24 hours, if the order is placed on a weekend this will be shipped on a Monday.

Average Delivery times:

UK - 2-3 days
EU - 5-7 days
USA / CA - 10 days
AUS / NZ - 10-15 days
Shipping times vary depending on customs of your local country.

No shipping on Bank Holidays.

**BLACK FRIDAY**
Please note due to order volume your order may take a few more days than usual to ship, even with us working over the weekend. 

Do you ship abroad?

Yes we ship internationally! Shipping prices are on our checkout page. Customs charges for international shipping are to be covered on the customers end.

Shipping abroad, who is handling my package?

All orders abroad are shipped tracked / signed for. Please be aware that once the parcel leaves the UK it will be in the care of your national postal service. The tracking number provided on your order confirmation email can be used on your national postal services tracking site for fully up to date information.

If I have placed my order, can I add something else to it?

Unfortunately no. All orders are processed within 30 min of placing an order, so we are unable to amend orders once they have been placed.

What is Hella Heels returns policy?

Our returns policy lasts 14 days from receipt of goods. If 14 days has passed, unfortunately we can’t offer you a refund or exchange; if you are ordering a pre-ordered item this will also be 14 days after receipt of goods. To be eligible for a return, your item must be unused and in the same condition that you received it. Returns take up to 3 working days to be processed from date of receipt with Hella Heels. The customer is responsible for all return shipping charges. For more information please see our full refunds policy.

Hella Heels Soul Guarantee:

Dancers sole for a Dancers soul...Girl, we got you. It's not going to happen, but if your sole comes apart from the platform, we will refund you £10GBP from your order to cover the cost of re-gluing / replacing at your local cobblers; up to 3 months from receipt of the shoes.

Email: hello@clubhellaheels.com with your order number and pictures of shoe.

How do I make a return?

If you wish to return an item please email hello@clubhellaheels.com with the following information:

  • The name you ordered under
  • Your order number
  • Items you are returning
  • Reason for Return
  • Size you'd like to exchange for (if applicable)

*If you do not complete this information we may be unable to process your return*

Then ship the items you wish to return (in the bag they came in with their original tags) and stating the order number to:

Hella Heels
Swift eCommerce
148 Caistor Road
Laceby
DN37 7JG
United Kingdom

Further Details:

Privacy Policy
Terms of Service
Refund Policy

Wolf and Whipp Footwear Limited, company number: 11990190.
Registered in England and Wales.